Research Catalog

Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; foreword by Rivkah Sass.

Title
  1. Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; foreword by Rivkah Sass.
Published by
  1. Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2017]
Format
  1. Book/text
Author
  1. Middleton, Kathy L

Items in the library and off-site

Filter by

Displaying 1 item

StatusAccessCall numberItem location
Status
Request for on-site useRequest scan
How do I pick up this item and when will it be ready?
AccessRequest in advanceCall numberZ711 .M53 2017Item locationOff-site

Details

Additional authors
  1. Sass, Rivkah
Description
  1. xvii, 123 pages; 24 cm
Subject
  1. Libraries -- Customer services.
  2. Public services (Libraries)
  3. Library employees -- In-service training.
  4. Public libraries -- United States -- Administration
  5. Customer services -- United States -- Case studies.
  6. Customer services
  7. Libraries -- Customer services
  8. Library employees -- In-service training
  9. Public libraries -- Administration
  10. United States
Genre/Form
  1. Case studies
Contents
  1. Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
Owning institution
  1. Harvard Library
Language
  1. English
Bibliography (note)
  1. Includes bibliographical references and index.
Processing action (note)
  1. committed to retain