Research Catalog
The loyalty effect : the hidden force behind growth, profits, and lasting value
- Title
- The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
- Author
- Reichheld, Frederick F.
- Publication
- Boston, Mass. : Harvard Business School Press, c1996
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Available - Can be used on site. Please visit New York Public Library - Schwarzman Building M2 to submit a request in person. | Text | Use in library | JBE 13-1361 | Schwarzman Building M2 - General Research Room 315 |
Details
- Additional Authors
- Teal, Thomas.
- Description
- xviii, 322 p. : ill.; 24 cm.
- Subjects
- Note
- Published in paperback with a new preface by the author.
- Bibliography (note)
- Includes bibliographical references and index.
- Call Number
- JBE 13-1361
- ISBN
- 1578516870 (pbk)
- LCCN
- 95039972
- OCLC
- 33160989
- 47355263
- Author
- Reichheld, Frederick F.
- Title
- The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
- Imprint
- Boston, Mass. : Harvard Business School Press, c1996 (2001 printing)
- Bibliography
- Includes bibliographical references and index.
- Added Author
- Teal, Thomas.
- Research Call Number
- JBE 13-1361