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Web & Mobile Accessibility at The New York Public Library

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The New York Public Library strives to ensure that everyone has access to the full range of information, programs, and services that it offers. When developing NYPL websites and mobile applications, our digital teams seek to conform to Web Content Accessibility Guidelines (WCAG) 2.0 success criteria of at least Level AA. Even when surpassing these criteria, we realize that we might not meet the needs of all users. As new techniques emerge to address accessibility issues, we are committed to incorporating them into our development processes.

Some items in our collections present accessibility challenges. In such cases, we look at using metadata in different ways to improve accessibility. Additionally, as part of our efforts, we actively work on projects that enrich our metadata. As a result, we are increasingly able to provide better experiences with our collections for all users—regardless of their abilities.

If you encounter any accessibility shortfalls when using NYPL websites or apps, or would like to provide other feedback, please contact Ask NYPL by email or call 917-275-6975 (TTY 212-930-0020) Monday through Saturday, 9 AM to 6 PM Eastern Time.

For further information about assistive technologies and accommodations available for people with disabilities at the research centers and branch libraries of The New York Public Library, please visit nypl.org/accessibility or email accessibility@nypl.org.