Library HotSpot

Please Note:  If you borrowed a hotspot during the school year of 2019-2020 & 2020-2021, we have extended your hotspot due date. The new due date is July 1, 2022.

FAQs

What is the eligibility to participate?

While we are no longer lending new hotspots, the eligibility requirements for patrons with current checkouts is as follows:

  • at least one child in NYC public school
  • no household internet access at the time of sign-up
  • at least 18 and have a valid NYPL library card (students who are 18 years or older may borrow on their own)

What should I do if I need help?

If you need help connecting the Library HotSpot to the internet for the first time, or if you experience any other technical difficulties, please contact the local NYPL library where you borrowed your hotspot from for help or call Ask NYPL at 917-275-6975.  Additionally, you may call Sprint (recently merged with T-Mobile) at 1-800-927-2199.  

How long can I keep the device?

Update June 2021: See above.  In response to the citywide changes due to the spread of the novel coronavirus (COVID-19), we have extended the due dates on all hotspots borrowed in the 2019-2020 and 2020-2021  school years. The new due date is July 1, 2022.

How much does it cost?

The program is absolutely free. There are no fees for the device or service. Devices will no longer provide data after the due date on July 1, 2022.  If the device is lost, please contact gethelp@nypl.org or the branch that you borrowed it from and it will be removed from your record.

 

Major support for the Library HotSpot Program is provided by Google.org Charitable Giving Fund of Tides Foundation

Google.org
ConnectED InitiativeNYC Department of Education