Contact Us

Ask NYPL is the Library's virtual reference and support desk. Contact us—we're here to help.

Connect with NYPL Staff

Learn about how you can get the most out of NYPL's many resources and services. Recommend titles, submit programming ideas, request community visits, and more.

  • A young girl holds a book in a library; in the background, another patron looks at a book on a shelf.

    Request a Class Visit or Group Tour

    Join us for an in-person or virtual visit to learn more about library cards, searching the catalog, and other NYPL services.

  • Educators sit around a table participating in a creative writing workshop.

    Submit Your Program Idea

    Register your interest in presenting a program at one or more of our locations by filling out our form.

  • Several children smile and receive books from the NYPL Bookmobile.

    Request a Community Visit

    Our outreach team is here to help you arrange a visit to your organization or community event to talk about all the Library has to offer.

  • library holds shelf

    Recommend a Title

    Suggest an item for our circulating collection that is not currently listed in our catalog.

  • Interior of a library with a bookshelf displaying a sign for new fiction.

    NYPL Submission Guidelines

    Learn about how authors and publishers can submit materials to be considered for purchase by the Library.

  • Exterior of the Stephen A. Schwarzman Building. A marble building with wide steps and a Lion on either side of the steps.

    Additional Contact Information

    Find more information about how to contact select staff and departments.

Email Ask NYPL

Chat with Ask NYPL

  • Photo of a woman smiling at the camera while sitting in front of a desktop computer.

    Live Chat

    Chat with our expert staff in real-time, Monday through Friday, 10 AM to 6 PM.

Call or Text Ask NYPL

  • A researcher pulls a book from a shelf in the Rose Main Reading Room.

    Additional Support & FAQ

    Dial 917-ASK-NYPL (917-275-6975) to connect with us via phone Monday through Saturday from 10 AM to 6 PM. Available in English and español.

    For TTY service (text telephone for patrons who are deaf or hard of hearing), dial 212-930-0020. 

    Still in need of assistance? Text 917-983-4584.