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Get Help

Need assistance? The Library is here to help. Find what you need, from managing your library account to downloading e-books. Plus, learn about community resources and how to contact us.

Manage Your Library Card

  • In front of a bookshelf, a hand holds an NYPL card that with a lion logo and text that reads: New York Public Library, Knowledge Is Power.

    Apply for a Library Card Online

    With a digital library card you get free access to the Library's wide array of digital resources—including e-books, databases, educational resources, and more.

  • A patron receives a library card from an NYPL staff member at a desk.

    Replace Your Card

    If your card is lost or stolen, inform the Library immediately. Call, email, or visit a branch near you.

  • Two children in yellow polo shirts stand in front of a bookshelf; one child holds up a red NYPL card and they are both wearing stickers that read: I got a Library Card!

    Renew Your Card

    Library cards must be renewed in person every three years. Find out how.

  • Hands hold an iPhone displaying the NYPL app in front of a bookshelf.

    Reset Your PIN

    Reset your four-digit library card PIN via email or visit a location near you.

  • Red background with bold white text that reads: Say Goodbye to Late Fines!

    Learn About Our Fee Policy

    The Library is late-fine free. Learn about the fee policy for lost materials and how to manage your account.

Discover a Location Near You

  • A red carpet unfurls into the Stavros Niarchos Foundation Library's lobby, decked out in rows of bookshelves with dark pillars and a wooden desk that reads Welcome.

    Find a Branch

     Discover our locations across the Bronx, Manhattan, and Staten Island. 

  • Red background with a white icon of a wifi symbol.

    Get Free Wi-Fi

    The Library offers free wireless internet access at all of our locations across Manhattan, the Bronx, and Staten Island.

  • A man smiles while sitting at a desktop computer.

    Reserve a Computer

    Make an appointment to use a desktop computer at a branch near you.

Find Additional Support

Explore Community Support Resources

  • A diverse group of people chat at a round table.

    Find Helpful Tips & More

    The Library is here to help our communities to find the resources they need. Explore economic resources, health and wellness services, housing and tenants rights, voter information, and more.

Contact Us

There are plenty of ways to connect with Library staff, including Ask NYPL, our virtual reference service. Submit your questions via phone, chat, email, and text. 

  • Marble lion statue outside of the Stephen A. Schwarzman Building, which is displaying two red banners that read: The Library is here for you.

    More Ways to Connect

    Recommend titles, submit programming ideas, request community visits, and more.

  • Email

    Have a question? Send it to us through our email form.

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    Correo Electrónico

    ¿Tiene una pregunta? Envíenosla por correo electrónico a través de nuestro formulario.