Get Help
Need assistance? The Library is here to help. Find what you need, from managing your library account to downloading e-books. Plus, learn about community resources and how to contact us.
Manage Your Library Card
Apply for a Library Card Online
With a digital library card you get free access to the Library's wide array of digital resources—including e-books, databases, educational resources, and more.
Replace Your Card
If your card is lost or stolen, inform the Library immediately. Call, email, or visit a branch near you.
Renew Your Card
Library cards must be renewed in person every three years. Find out how.
Reset Your PIN
Reset your four-digit library card PIN via email or visit a location near you.
Learn About Our Fee Policy
The Library is late-fine free. Learn about the fee policy for lost materials and how to manage your account.
Discover a Location Near You
Find a Branch
Discover our locations across the Bronx, Manhattan, and Staten Island.
Get Free Wi-Fi
The Library offers free wireless internet access at all of our locations across Manhattan, the Bronx, and Staten Island.
Reserve a Computer
Make an appointment to use a desktop computer at a branch near you.
Find Additional Support
Help with E-Books & Audiobooks
Find information about borrowing, returns, and more.
Report a Database Issue
If you cannot access or are having issues with the Library's databases, please let us know.
Get Research Support
Need help? The Library’s expert staff can assist with your research visit.
Explore Community Support Resources
Find Helpful Tips & More
The Library is here to help our communities to find the resources they need. Explore economic resources, health and wellness services, housing and tenants rights, voter information, and more.
Contact Us
There are plenty of ways to connect with Library staff, including Ask NYPL, our virtual reference service. Submit your questions via phone, chat, email, and text.
More Ways to Connect
Recommend titles, submit programming ideas, request community visits, and more.
Email
Have a question? Send it to us through our email form.
Correo Electrónico
¿Tiene una pregunta? Envíenosla por correo electrónico a través de nuestro formulario.
