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Careers, Jobs, Small Business Seminars, Small Business How-to Seminars, Starting and Growing Your Business: Creating Wow! Designing the Customer Experience


The customer experience outweighs all other factors combined in how the buyer makes a decision to purchase. Learn what it is that customers are looking for and how to provide it consistently.


  • The step by step process your customer goes through to purchase from your company
  • How to improve every step 
  • Five factors that can be applied to each step 

You’ll come away with a framework so that your customer service experience can be managed and taught to staff to provide a consistent experience for your clients and customers.  

Jeri Quinn, President of Driving Improved Results, is a recognized speaker, author, coach, consultant, and professional development expert focused on small and mid-size businesses. Her most recent book, The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and infrastructure areas leading to a culture of customer loyalty.

Seating is on a first come, first seated basis unless otherwise noted.