On November 16, 2016, from 12 noon to 9 PM, the Metro New York Better Business Bureau Foundation will present its eighth "BBB Live" consumer education program, with generous support from Univision. The 2016 program will focus on consumer protection issues related to medical debt.  BBB will provide Spanish-speaking callers with BBB tips about making wise medical payment choices and locating legitimate sources of help, through a special call-in hotline promoted by Univision 41 A Tu Lado.

Fully bilingual Spanish-English speaking volunteers are needed to help callers on Wednesday, November 16, 2016.  BBB is seeking at least 25 fluent Spanish speakers per shift, in three shifts of 4 hours each, including training.  BBB asks that volunteers commit to participating in at least one of the three shifts: 

• Train at 12 noon, call answering from 1 to 4 PM
• Train at 3 PM, call answering from 4 to 7 PM
• Train at 5 PM, call answering from 6 to 9 PM

Volunteers for the third evening shift are especially needed, as many callers try to reach BBB after Univision conducts a live evening news broadcast from the call center.

Calls will be conducted in Spanish.  BBB will train call handlers briefly, and provide a briefing guide in English and Spanish.  Training will be in English.  Call handling and training will be done at the BBB's Manhattan offices, located at 30 East 33rd Street , 12th Floor, between Park Avenue and Madison Avenue.

Please contact Christie Bowers at 212-358-2829 or email cbowers@newyork.bbb.org to get additional details or to register as a volunteer or a group of volunteers. Please let BBB know in advance which shift (s) you are choosing, so that BBB can assure full staffing of phone banks throughout the call-in day.  Feel free to share this message with other bilingual professionals who may be interested in participating.