Click to search the Andrew Heiskell Braille and Talking Book Library Skip Navigation

The New York Public Library will be closed on Sunday, April 20.

Frequently Asked Questions

How can I check my membership status?

Please contact your membership program:

Friends Program: 212.930.0653 or friends@nypl.org

Conservators Program: 212.930.0670 or conservators@nypl.org

Library Cubs: 212.930.0670 or librarycubs@nypl.org

Young Lions: 212.930.0887 or younglions@nypl.org

Schomburg Society: 212.491.2252 or schomburgsociety@nypl.org

What is my donor membership ID?

Your membership ID does not change and is listed on your membership card (for people who choose to receive benefits). If you would like to obtain your membership ID by phone, please contact your membership program.

What do I do if I have lost or haven’t received my Friends membership card?

Your membership card is sent with your acknowledgment and normally arrives 4-6 weeks after you send in your gift. If you have lost or have never received your membership card, please contact your membership program; they will be able to send you a duplicate.  Please note that people who choose to receive no benefits will not receive a membership card.

How can I remove my name from the membership mailing list or e-mail list?

You may remove your name from our mailing list by sending us a letter, contacting us by phone, or sending us an e-mail. Please make sure to include the full name and address, or e-mail address, as it appeared on the correspondence from us.

Do you exchange my information with any other organizations or lists?
Yes, we do share our information with other nonprofit organizations. If you would prefer that we not share your information, please notify your membership program and we will be happy to comply. Click here to review our privacy policy.

What does it mean to receive no benefits?

If you choose to receive no benefits for your gift, this means that your gift will be completely tax deductible (to the extent allowed by law). However, you will not be eligible to receive the benefits listed for your membership category. If you have questions about what these benefits are, or the tax deductibility of your gift, please see our benefits page.  If you would like to change your benefits status, please contact your membership program.

When will I receive my tax receipt?
Your tax receipt usually arrives 4-6 weeks after your donation is made. If you have misplaced or haven’t received your receipt after this time period, please contact your membership program for a duplicate.

How do I know that my gift was received?

Once we have processed your gift, you will be sent an acknowledgment, which includes tax information. This normally takes 4-6 weeks after your donation is made. If your donation was made online, you will also receive a confirmation e-mail immediately, in addition to a letter in the mail.

What is the difference between my member ID and the LIVE from the NYPL discount code?

The LIVE from the NYPL discount code is the code you must give to Showclix in order to receive a 33% discount on the library's public programs series. The discount code changes twice a year in January and August. Donors of $40 or more are notified of the new discount code as a benefit of membership via emails and printed communications. The member ID is a unique set of numbers for each donor. It is printed on your member card and will never change.

What is the difference between a Library card and a membership card?
Membership cards are for donors of $25 and above who choose to receive membership benefits. Membership cards may be presented in The Library Shop for a 10% discount on purchases. They may not be used as a substitute for a Library card. Library cards are used to gain access to materials from our libraries. For questions about obtaining a Library card, or to report a lost or stolen card, please call your local branch or click here.

How do I purchase tickets to lectures at the Library?

The Library has many lecture series throughout the year. These include member-only events, public programs (LIVE from the NYPL), and much more. It is important that you check event listings carefully as ticketing procedures vary. If you are having trouble, you may contact your membership program for assistance. Generally, tickets to LIVE from the NYPL events are purchased through ShowClix. You can contact them either on the web at www.ShowClix.com or by calling 1.888.71.TICKETS.

Tickets for Friends of the Library, members only events may be purchased either by mail, online, or by fax.

Fax: 212.642.0113
Mail:  Please send your check, made out to The New York Public Library, or credit card information along with your order form and a self-addressed, stamped envelope to:

The New York Public Library

Friends Program
445 Fifth Avenue

New York, NY 10016

Tickets for public programs at The Schomburg Center for Research in Black Culture may be purchased through the Schomburg Center Gift Shop.  You may call to Shop at 212.491.2206 or visit in person Monday through Saturday, noon to 6:00 p.m. You also can also purchase tickets at www.ShowClix.com or by calling 1.888.71.TICKETS.