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Managing Your Library Account Using Bibliocommons

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Once you have registered for a card, you will be able to manage many of your account details online.  From the dashboard of our Bibliocommons catalog interface, you may view, suspend or cancel holds on eligible library materials.  You can save and share lists, view and renew on-loan items, pay fines and review important messages sent by the Library. To view information on managing your account using our classic catalog interface, click here.

Some changes to your library account, such as an update to your mailing address or date of birth, must be made in person.  The following screenshots illustrate what changes you can make to your account using our Bibliocommons catalog interface and how to make them.

Note that certain account functionality, including the ability to pay fines online, cancel holds & renew items is unavailable during the off-peak hours of (approximately midnight - 4:00 a.m. EST due to required system maintenance.  Please keep that in mind when managing your account.

When you have logged into your account, your Username will display in the upper right-hand corner.  The first time you login to the catalog, you will be prompted to register for access to its many interactive elements, verify your date of birth & select a username.  Once selected, you may login to the catalog using your username and PIN, instead of your library card number.  There are four key navigation points in the Bibliocommons interface that it is important for you to be aware of:

My Settings: View or edit your username, PIN, preferred location, e-mail address & the expiration date of your library card.  Learn more here.
My Borrowing: View and renew checked out items, cancel or suspend holds & change your pickup location on active requests.  Learn more here.
Fines: View & resolve outstanding charges on your account using your credit card.  Learn more here.
Library Messages: View important messages from the Library about your account & the services we provide.  Learn more here.

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Next to your username, you will see My Settings.  From this page, you may change your PIN, Username, E-mail address, Preferred Location, Saved Searches and other custom settings.  Cardholders ages 13+ may enter a free-text username of their choosing and have full access to the social networking and other interactive elements of Bibliocommons.  Those 12 and under must choose a username from a pre-selected list of options and are limited in what information they can share with other users.

On this page, you will see the Expiration Date on your card.  Your card expires periodically so that we can make sure that your patron information is accurate & up-to-date when it is validated during the renewal process.  You are expected to notify the library of any changes to your patron information promptly.  If your card has expired, circulation privileges, including the ability to check out or renew items, including media downloaded through eNYPL, browse our databases & place holds, will be suspended until it has been renewed.

Here, you may also change the E-mail address we use to send important notices regarding your library account.  It is very important that information is kept up-to-date.   Make your desired changes and then click the Save button to continue.

While we also offer the ability to receive notices by telephone, which you can manage through our classic catalog, the Library strongly recommends selecting e-mail as your notice preference, as this choice also enables your receipt of courtesy notices, which you may find as a helpful reminder when a borrowed item is nearing its due date.  It's important to remember to allow e-mails from @nypl.org addresses through any filters you may have on your inbox.

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A 4 digit numeric PIN is required to login to your account, reserve a library PC, use many of our databases & self-service checkout machines.  If you know your PIN & want to change it, you may do so from this page.  Enter your old PIN & enter & confirm your new PIN. Then, click the Save button.  If you do not remember your old PIN, you may change it by following the Forgot Your PIN? link seen at the login screen.

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From the Saved Searches tab, you can conveniently manage and execute commonly used catalog searches on your favorite subject matter.

Click on any of the options beneath My Borrowing or use the top-level navigation My NYPL - My Borrowing to access information related to your current checkouts, holds and fines.  Choose Checked Out to view a list of all items currently checked out to your card.  

At the top of the screen, a brief summary of items currently checked out, overdues and those almost due is displayed.

The Title, Barcode, Due Date and number of times each title has been Renewed appear onscreen.

Renew one or more items by checking the box next to the title and clicking the Renew button.  Note that certain restrictions apply to renewals.  Visit this page for more information.  

From this page, you can also give a checked out item a star rating, add it to your shelves or to a list.

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From the Holds window, you may view, cancel or suspend items that you have requested.  

Once made, a hold request will remain active for one year or until filled, whichever comes first.  Note that you may change this time period by entering a Not Wanted After Date when placing your hold.

If you are going on vacation & feel you may not be back in time to collect a requested item, you may want to Suspend (freeze) your hold. You will continue to advance in the queue, and you will see this reflected in your Position, but will be passed over until you return & re-activate your hold.  Requests cannot be frozen if there are more available items than holds, if you are first on the list & there are copies available, or if the requested item is already on the hold shelf or in transit to you.  Finally, if after 255 days a hold remains unfilled, it cannot be frozen. You can cancel the hold and place a new hold or allow the hold to remain active and it will expire automatically after 365 days.  View or change the status of any holds you have suspended by clicking on the Suspended tab.

You may change your Pickup Location by selecting an alternate from the drop-down menu until an item is sent in transit or is awaiting pickup at your originally chosen library.

Status will display Not Ready for PickupReady Soon or Ready for Pickup. The status of Ready Soonis applied when an item is first checked in at your pickup location. It automatically changes to Ready for Pickup after staff have had sufficient time to place the item on the holdshelf.

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Pay your fines online using the catalog's secure Fines service.  The Title, Reason and Amount of each fine displays onscreen and you have the option to pay individually selected fines or your entire amount due all at once.  Note that fines on currently overdue items that are still checked out will not display here until returned or renewed.

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The Library Messages window is used by the Library to communicate important messages related to your account, including the pending expiration of your library card, or in the event the library you have selected as your preferred pickup location is closing.  This tab will appear only if a message has been attached to your record.  Click the tab to view the message.

 

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Similarly, the Unpaid Fines tab will only display if there is a balance due on your account. Fines on overdue items still outstanding will not display here until the item is renewed or returned.  To learn more about how you can pay your fines online using either catalog interface 24/7, please view this brief video.

 

 

 

 

 

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