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Your Getting Oriented page, (which I could not find easily!) is NOT linked to your new Getting Oriented IMAGE that says, 'Getting Oriented >'. The Getting Oriented IMAGE is linked to a poor attempt at an orientation video instead. The real Getting Oriented page is nowhere in sight! Are idiots designing this? The Getting Oriented page is buried behind Using the Library!

"Chat with a librarian from ANY page on the site!???" I guess you've not visited the CATALOG search page or the MY ACCOUNT page! Those are probably a reasonable place where I might need to CHAT.

This new website is an appropriate amateur disaster that matches the new logo debacle. The USERS where completely left out of this design! Hire a proper firm or hire User-Interface Designers that know what they are doing!

The only thing 'more' I found out about the library from this video guide and the new site is what failed management they must have if no one competent was overseeing such an important project for the people of New York City.

Complete and abject failure. Money NOT well spent!