Ann Thornton is Director for Reference and Research Services, a position she has held since 2008. She is responsible for setting the overall strategy for reference, resource sharing, and information literacy services throughout the Library, ensuring and enhancing the quality and consistency of the research experience for all users. Thornton began working at NYPL in 1996 when she was hired as the Science, Industry and Business Library's first public training coordinator, and she subsequently held the positions of Assistant Director of Electronic Resources and Associate Director, Humanities and Social Sciences Library. Thornton has a BA in English from the University of North Carolina at Chapel Hill and an MLIS from Florida State University. A former systems librarian at the University of Houston Libraries, she has published and spoken on issues such as library use instruction, electronic databases, and Internet use in libraries.